If a walk-in arrived at your office for an initial visit but had no appointment and you were really busy, how would you make time for the potential patient?

Because you have an awesome administrative team you'll look to them to help you find room in your schedule to see this patient. Let the interviewer know that you'll take a few minutes to introduce yourself to the patient, explain that there are no openings but that you will do your best to see them as soon as possible. Relay to the interviewer that you will want to give the patient as much information about the wait to avoid any grumpy patients. You can also let the interviewer know that you can see if other staff members can step in and assist to help free up some time in your schedule.

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