Tell me about a time when you improved communication between yourself and a co-worker or client.
Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit United Utilities, Inc..
"In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for United Utilities, Inc.."
"I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed. This process worked well for us, and I believe it would work we will United Utilities, Inc. as well."
