Unisys Mock Interview

Practice 24 Unisys interview questions covering enterprise systems, cloud modernization, and security clearance discussions.

Question 21 of 24

Our company provides customers with details of our policies, processes, and guidelines for setting up and managing their hosted resources. However, often the clients are confused by this information. How would you help them better understand it?

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William Swansen

William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.

By asking this question, the interviewer is seeking to understand how you define these three categories of information. They also want to determine if you can communicate each type of information to their clients to avoid issues down the road based on any misunderstandings the client may have had. An excellent way to address this is by defining each type of information, then describing how you would communicate this clearly to the clients.

William Swansen

"There are distinct differences between policies, processes, and guidelines and each one has a different impact on how service providers and their clients work together. Policies define both the security objectives and framework a company employs to protect its data. Processes, on the other hand, are step-by-step descriptions of the actions taken to secure the data. Finally, guidelines are recommendations and can be tailored to each company's specific situation. Policies are concrete and must be adhered to. Processes can be modified, but only to the extent that they don't violate the policies. Guidelines are suggestions and subject to changed based on the client's requirements, resources, and budget."

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