Our company provides customers with details of our policies, processes, and guidelines for setting up and managing their hosted resources. However, often the clients are confused by this information. How would you help them better understand it?

"There are distinct differences between policies, processes, and guidelines and each one has a different impact on how service providers and their clients work together. Policies define both the security objectives and framework a company employs to protect its data. Processes, on the other hand, are step-by-step descriptions of the actions taken to secure the data. Finally, guidelines are recommendations and can be tailored to each company's specific situation. Policies are concrete and must be adhered to. Processes can be modified, but only to the extent that they don't violate the policies. Guidelines are suggestions and subject to changed based on the client's requirements, resources, and budget."