Tell us about a time when you successfully installed new or modified software, hardware or programming modules.

"During college, I completed a couple of jobs for friends who had small business requirements. One client was looking for a solution to manage contacts and client information as he was using only a manual spreadsheet. I researched appropriate CMS platforms and advised him on what I thought would best suit his needs. I then went through a mapping process, understanding what he needed the software to do. I customized fields which required basic coding skills, and provided process guides for how he should best use the software going forward."

"Not too long ago I had to do a company-wide Windows 10 installation for one of our clients. I planned the installation with my team; we briefed all 50 employees on what to expect during the installation, and how long we expected the install to take. The project ran seamlessly, and I believe this was because we communicated so clearly along the way with all parties."