SurveyMonkey Mock Interview

Practice 27 SurveyMonkey interview questions covering product thinking, data analysis, and customer research.

Question 7 of 27

In a technical support role here at SurveyMonkey.com, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

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27SurveyMonkey.com, LLC Interview Questions & Answers

1.Do you have experience working with different CASE tools? If so, what do you have experience with?

2.If hired for this position at SurveyMonkey.com, what leadership skills would you bring to our team?

3.How do you stay organized and on track when working on multiple projects or duties at the same time?

4.If you were asked to review a colleague's code that they had written, what key things would you look for?

5.As a machine learning engineer, how do you avoid the curse of dimensionality in your designs?

6.We are looking for innovators to join us here at SurveyMonkey.com. Where have you brought innovation in automation to a process in your career?

7.In a technical support role here at SurveyMonkey.com, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

8.What experience do you have in the different types of software maintenance?

9.What is one unique personality trait you possess that would help you be successful in this role with SurveyMonkey.com?

10.What software analysis and design tools do you have familiarity working with?

11.How would you handle a situation where a colleague was being very difficult to work with?

12.Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?

13.Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at SurveyMonkey.com?

14.How do you feel artificial intelligence could further our business here at SurveyMonkey.com?

15.If hired for this position here at SurveyMonkey.com, would you be comfortable handling overall project manager responsibilities for new software development?

16.Do you have experience working with data in a cloud computing environment?

17.In your mind, when is monkey testing the most effective in testing new software?

18.Do you consider yourself stronger in C++, C#, Java, or Python?

19.What programming languages would you consider yourself fluent in?

20.At SurveyMonkey.com, we rely on a full team effort to deliver top quality products to our customers. Tell me about a time that you worked well as part of a team. Are you comfortable in a similar role here?

21.If you were faced with a situation that you didn't know the answer to or understand, what would your next steps be?

22.Walk me through your experience in enterprise software sales, and complex sales cycles.

23.SurveyMonkey.com uses business intelligence tools to improve sales performance. With which BI tools are you most familiar?

24.Beyond revenue, how do SurveyMonkey.com's products benefit our clients?

25.Here at SurveyMonkey.com, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?