SchoolsFirst FCU Mock Interview
Practice 30 SchoolsFirst FCU interview questions covering member service, credit union values, and financial solutions.
Question 23 of 30
How would you approach a task you were not trained to do?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Thinking on your feet is an essential trait in the banking industry. There is a lot to learn and know, and many changes in the day as you help a large variety of customers with varying needs. The interviewer wants to see how you approach a situation when you do not possess the knowledge or training required.
The key to answering this question is to show that you are competent and able to find answers independently. Perhaps you are an excellent researcher, or maybe you ask others for help, without hesitation. Show the interviewer that you would remain calm and collected; doing what you need to get the job done right.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Going into my last customer service job, I had minimal training on service and the point of sale system. I watched online tutorials from YouTube, asked my colleagues for help, and observed others on the job. If asked to complete a task that I was not trained to do, I would take the same approach. I am highly capable and a good researcher, so I'm confident in my ability to learn independently."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When I first started university, I was asked to give a presentation in the first week of my courses. I had never crafted a real presentation before, let alone speak in public, so I was very nervous. I spent an entire afternoon watching TED Talks so that I could get an idea of what makes a good presentation. Then, I brushed up on my PowerPoint skills and made engaging visuals. When I am asked to perform a task outside of my comfort zone, I jump in feet first and learn, using the resources available to me."
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