QUESTION 8 OF 30

Do you have any sales experience? Would you be comfortable upselling a SchoolsFirst FCU banking product?

In the banking industry, customer service can also mean cross-selling or upselling services that you know will benefit the SchoolsFirst FCU member based on their banking habits.

Show the hiring authority that you would be comfortable turning an everyday bank visit into a sales opportunity. If you have a specific example of a time when you made this happen, be sure to share your story. You can also talk about any sales training you have received.

"Every customer service interaction should be considered an opportunity to upsell when the product or service will be of value to the customer. When I believe in the product or service, and it's going to benefit the customer, I am happy to upsell. I currently do so in my job, and consistently surpass the upselling, and cross-selling targets given to me."

"I have not received any formal sales training, but with a little bit of help, I believe that I would enjoy a sales component to my job. I am great at building customer relationships, and seeing a customers' need is part of delivering great service."

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SchoolsFirst FCU Mock Interview

Do you have any sales experience? Would you be comfortable upselling a SchoolsFirst FCU banking product?

Unlock all 30 SchoolsFirst FCU questions

30 SchoolsFirst FCU Interview Questions & Answers