Publix Mock Interview
Practice 32 Publix interview questions covering customer service, teamwork, and the company's culture of premier service.
Question 15 of 32
Do you have any experience in up-selling?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Publix is all about excellent customer service as well as excellent value and product. If hired, how do you plan to up-sell your customers on new and exciting products? Assure the interviewer that you are a natural salesperson.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Up-selling is everywhere in the grocery world. From cashier displays to in-store demonstrations, to BOGO sales - there is always an option for the customer to spend more money during each visit. I do have experience in sales and fully understand the importance of up-selling in the grocery environment. I may ask the customer if they want the '3 for the price of 2' deal or if they want 10% off their next grocery purchase if they buy over 100 in groceries today. I always have my eye open for new up-selling opportunities."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Yes, I do have experience in up-selling. In my current position, as a cashier, I will remind customers of any sale that we have going on. I'll casually say something like, 'Did you know that our cereals are three for the price of two? Would you like me to have another two boxes bagged for you?' It's surprising to me how many people do not take advantage of these great deals, so it feels good to help them save money while pushing the store's promotions at the same time."
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