A user tells you they need to access a file on a shared drive, but they are unable to. How would you resolve this?

"When presented with this type of issue if hired by Plaid, the first thing I would check is whether the system that is sharing the drive is turned on. If it is, I'd then check the other files that the user has permission to access to see if the issue is global or specific to the single file. I then would verify the user's permissions to ensure they have the right to access that particular file. If all of this checks out, I'd start checking their file-sharing programs to see if they are working and able to copy that file to their local drive. Finally, I would make sure that the file is not currently being used by someone else or is unavailable for some other reason. One of these steps usually resolves the issue."