"I had an angry patient who didn't think the doctor was coming in enough to check on his wife. She was stable and the doctor typically did rounds in the morning. I explained to him that the doctor would be in the next morning and he got very upset and was yelling. I let him vent, listened, and told him that I could see he was very upset. I told him I would talk to my manager to let her know of the concerns. She was able to to reach the doctor and he made an extra trip over to her room. He then explained that he would't be back until the morning, but that he could be reached by the nurse if he was needed. I took the time to listen and he calmed down in the end."
