Northwestern Memorial Hospital Mock Interview
Practice 31 Northwestern Memorial Hospital interview questions covering clinical excellence, patient safety, and Magnet recognition standards.
Question 14 of 31
Walk me through a difficult situation you've had with a customer or patient.
How to Answer
Example Answer
Community Answers
Michelle Krebs has over 15 years of experience interviewing and hiring candidates in the healthcare and medical device industries.
Whether or not you are in a patient care role, we've all worked with a difficult customer. Describe the situation, your action, and the outcome, even if it wasn't good.
Michelle Krebs has over 15 years of experience interviewing and hiring candidates in the healthcare and medical device industries.
"I had an angry patient who didn't think the doctor was coming in enough to check on his wife. She was stable and the doctor typically did rounds in the morning. I explained to him that the doctor would be in the next morning and he got very upset and was yelling. I let him vent, listened, and told him that I could see he was very upset. I told him I would talk to my manager to let her know of the concerns. She was able to to reach the doctor and he made an extra trip over to her room. He then explained that he would't be back until the morning, but that he could be reached by the nurse if he was needed. I took the time to listen and he calmed down in the end."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Unlock All 31 Northwestern Memorial Hospital Questions
Prepare for questions on patient-centered care and Northwestern's quality standards.
Get StartedJump to Question