Describe a time when you improved work-related methods or techniques.
"I noticed that there were several steps too many for a process at work. I understand why the system was structured as it was, to ensure everything was done according to the procedure. However, it was several steps too many, and several team members were skipping several of the steps to get the work done faster. But they didn't understand why the system was in place, and this resulted in several discrepancies in our system management software. So I studied the system, and came up with an alternative that had far fewer steps and made the job much easier to do the right way rather than taking the shortcuts my teammates were taking. I presented it to our team leaders, and they loved what I came up with. They made some minor adjustments and implemented the changes, which increased productivity and work quality output for our department."
By asking this question, the interviewers are interested in your team involvement, whether you have your eye on the big picture, and if you have an above and beyond team mentality. When answering this question, you'll want to focus on the positives of what you improved and what resulted in being the best for the team.
