QUESTION 22 OF 26

How do you handle conflict in the workplace?

The tension between coworkers can be draining, mainly if you work in a high-stress work environment. When asked a question about dealing with conflict or overcoming a challenge, think of an example first. Having a concrete situation to draw from will help you to think through the steps you take to deal with conflict.

"My coworker and I had a misunderstanding about the schedule. We both got frustrated, so I took a step back and asked if we could talk about it when we were both calm; so the tension didn't escalate. The next day I pulled him aside and asked if we could talk. We both shared our sides of the story and realized it was just a miscommunication."

"Conflict in the workplace is sometimes unavoidable when you have so many personalities working together. When faced with conflict, I will remind myself to keep a level head, hear all sides of the story whenever possible, and remove myself from any situation that becomes heated."

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Hilti AG Mock Interview

How do you handle conflict in the workplace?

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26 Hilti AG Interview Questions & Answers