At Hilti AG our customers, vendors, manufacturers, and wholesalers are all important to us. How do you keep a healthy balance to ensure that everyone is happy?

"In my current position I am tasked with anticipating the needs of our customers based on last years' trends. This approach means ensuring that our vendors keep us stocked - and at the price that our customers have come to expect. I find that the best way to keep a balance of satisfaction is by always being honest. When all parties maintain a healthy and realistic expectation, projects seem to run smoother."

"It certainly can be a juggling act to keep customers, vendors, manufacturers, and wholesalers happy...all at the same time! I know that situations come up and you cannot make all parties happy at the same time. With that said, my relationship with my customers always come first. I am kind and patient with our manufacturers and wholesalers because we need them too, but I am always clear with them on our project needs and deadlines."