Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

In a service-focused job like a position at Coles Supermarkets, you will likely encounter customers who make your job less than pleasant. Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.