Coles Supermarkets Mock Interview

Practice 32 Coles Supermarkets interview questions covering customer service, retail operations, and team collaboration.

Question 4 of 32

At Coles Supermarkets we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

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Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

As a Coles Supermarkets employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

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