How to Answer: We take customer service very seriously at Aveda. If a customer wanted to return a makeup product that had been significantly used, what would you do?
Advice and answer examples written specifically for an Aveda job interview.
26. We take customer service very seriously at Aveda. If a customer wanted to return a makeup product that had been significantly used, what would you do?
How to Answer
If you can research the return policy at Aveda before your interview, refer to it when answering this question. Be sure to think about what you would like to hear as a customer while keeping the profits of the company in mind. Keep in mind, the interviewer has given you a clue by referencing how seriously Aveda takes customer service.
Written by Michelle Clark on July 30th, 2018
1st Answer Example
"I agree that customer service is paramount, and I would make sure to familiarize myself with all appropriate employee policies regarding how to handle tricky situations like this. Sometimes the customer relationship is more valuable than the product in question. If a customer had used a significant amount of the product before returning, I would always rely on company policy and training and, if unsure, I would call a manager for assistance."
Written by Michelle Clark on July 30th, 2018
2nd Answer Example
"In this situation, I would review company policy and accept the return if at all possible in order to protect a valuable customer relationship. I would also try to check with a manager for confirmation."
Written by Michelle Clark