We take customer service very seriously at Aveda. If a customer wanted to return a makeup product that had been significantly used, what would you do?

"I agree that customer service is paramount, and I would make sure to familiarize myself with all appropriate employee policies regarding how to handle tricky situations like this. Sometimes the customer relationship is more valuable than the product in question. If a customer had used a significant amount of the product before returning, I would always rely on company policy and training and, if unsure, I would call a manager for assistance."