Aveda Mock Interview

Master 26 Aveda interview questions covering brand values, product knowledge, and guest experience.

Question 2 of 26

We take customer service very seriously at Aveda. If a customer wanted to return a makeup product that had been significantly used, what would you do?

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If you can research the return policy at Aveda before your interview, refer to it when answering this question. Be sure to think about what you would like to hear as a customer while keeping the profits of the company in mind. Keep in mind, the interviewer has given you a clue by referencing how seriously Aveda takes customer service.

Michelle Clark

"I agree that customer service is paramount, and I would make sure to familiarize myself with all appropriate employee policies regarding how to handle tricky situations like this. Sometimes the customer relationship is more valuable than the product in question. If a customer had used a significant amount of the product before returning, I would always rely on company policy and training and, if unsure, I would call a manager for assistance."

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