At Aveda we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?

"If this happened, my first concern would be reinforcing Aveda's customer service reputation and protecting the relationship with this customer. I would make sure the customer wasn't hurt, and I would comfort and assure the customer that no harm was done. If I can make him/her laugh and break the tension, that would be a win. I would then help him/her find the right product, and try to turn the situation into a sale and a happy Aveda customer who walks away feeling good about the brand."