How do you build trust with the animals you work with and their owners?

Why the Interviewer Asks This Question
What You Should Say
Answer Example
Community Answers

The interviewer wants to know that establishing trust with animals and clients is important to you. The interviewer hopes to gain some insight about how you go about making animals comfortable when you're handling and treating them and how you earn the owners' trust.

Think about your experiences working with new pets and clients. Talk about how you approach making animals and their owners feel comfortable with you. Discuss techniques you utilize to put pets at ease and help their owners to trust your expertise.

"When I first begin working with a new client and their pet, I take my time getting to know the pet's history, what their home life is like, and any particular likes and dislikes. I also allow the owner to ask me any questions related to my professional experience so they understand what my qualifications are. I never rush through appointments because I want clients to feel heard and know they can trust me to care for their pet and to always make the decision that is in the best interest of their health."

Anonymous Answer

"When I first meet with a new client and their pet, I take my time getting to know the pet's history, any particular likes and dislikes, and the personality type. I also try to create a comfortable environment throughout the discussion I have with them so that they trust me enough to share valuable information about their pet and for them to feel heard and understood. I never rush through appointments because I want to always make the decision that is in the best interest of their health."