You are working in a client's home doing a kitchen remodel. The homeowner comes into the kitchen and starts yelling at you, saying you are using the wrong tile for the backsplash. What would you do?

You want to avoid saying you would yell back at the client, walk off the job, ignore the client, or refer them to someone else. If you respond in this manner, the interviewer will pass you over for a candidate who can remain calm and address the client's concerns. While some companies might have you refer the client to your supervisor, it is best to address the issue yourself and try to rectify the situation before getting your supervisor involved.

"If I had a client start yelling at me on a job, saying I was not doing something correctly, I would stop what I was doing and calmly talk to the client. I would ask them what tile they want for the backsplash and apologize for any confusion. I would then review the contract with the client to see what tile was chosen. If I incorrectly used the wrong tile, I would tell them I was sorry and fix the problem. If the client changed their mind and wanted a different tile, I would get my supervisor involved as there would be a change order."