How do you handle a dispute with a taxpayer?

Focus on giving a detailed explanation of how you handled a past disagreement with a taxpayer. You do not necessarily need to describe the reason for the dispute, just how you dealt with it. The interviewer wants to hear that you dealt with the conflict privately, calmly, and professionally and that there was a resolution.

Do not say that you avoid or ignore disagreements or get angry when a dispute arises with a taxpayer. The interviewer does not want to hear that you lack conflict resolution and communication skills. You should also avoid speaking poorly of the person you had the dispute with.

"Over the years, I have found I can fix most disputes with honest, open communication. When a taxpayer is allowed to explain why they are bothered by something, I listen and try to come to a resolution that makes them happy. Most conflicts are simply a misunderstanding or lack of communication."