Share an experience you had in dealing with a difficult individual and how you handled - or would handle - the situation.

"I remain calm and professional as I must ensure to adequately represent the company at all times. I calmly listen to the individual, and then do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable. An example of a situation with a difficult individual is (X situation) when working as a/an (X position title) for (X company). (.... X details regarding the situation and how you respectfully and successfully handled the situation)."