Recreation Workers Mock Interview
Practice 25 Recreation Workers interview questions covering program planning, safety protocols, and community engagement.
Question 21 of 25
Provide a time you worked with management to resolve a participant complaint.
How to Answer
Example Answer
Community Answers
Any job you have working in direct service with people there will be complaints, a lot of the times you are able to prevent problems but there will be times when you can't. The interviewer wants to make sure you can appropriately handle complaints/problems when they occur. It will be expected that you can solve small issues on your own, but with big issues they are brought to the attention of a supervisor.
The interviewer wants to hear about a time that you had to help resolve a bigger issue that you had to get management involved. Sometimes bigger issues can get messy, there are always ways to improve how situations are dealt with, so don't be alarmed if the interviewer talks about how they would handle the situation if it happened at their camp/nursing home.
"I had a very angry loved one started yelling at me about one of the residents on my wing. The resident had told her that she was being mistreated by one of the nurses, I had to calm the woman down before I could address her concerns. I had to bring in my supervisor due to the seriousness of the allegations and they worked on the next steps to take to help figure out what had happened."
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Anonymous Answer
I had a loved one yelling at me about one res at my wing. The resident told her that she has been mistreated by a nurse. I had to the woman down before addressing her concerns. I had to bring in the supervisors due to the seriousness of the allegations and they worked on the next step to figure out what has happened.
Stephanie's Feedback
This sounds like a challenging situation, and it appears that you navigated it gracefully! I have included a suggested way to restate this response, for added clarity and detail.
I am an active collaborator and have worked with management a number of times to resolve complaints. One example that comes to mind is when the loved one of a resident on my wing began yelling at me, saying that the resident told me she had been mistreated by a nurse. I practiced active listening and de-escalation strategies to calm the woman down before addressing her concerns. Due to the seriousness of the allegations, I brought in my supervisors immediately, and they collaborated to figure out exactly what had happened and how to move forward.
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