Quality Assurance Mock Interview
Master 30 Quality Assurance interview questions covering testing methodologies, defect analysis, and process improvement.
Question 28 of 30
Do you believe that quality assurance engineers should be involved in resolving production issues?
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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
This question addresses the scope of a quality assurance engineer's role. Organizations address this issue differently. Some companies may limit the QA role to simply testing the software and producing reports or recommendations. Others view quality assurance as more strategic to the organization's mission and will involve the QA engineer in a wide variety of activities in addition to software testing. Researching the organization before the interview will indicate which approach they take so you can align your answer to their practices.
William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"I strongly believe that the quality assurance organization should be involved in resolving production issues. There are several benefits to this. First, quality assurance will have a good perspective on the software since it spent time testing it. This can help to resolve the production issue quicker and with fewer resources. Additionally, by helping to resolve production issues, the quality assurance team will become more familiar with the production environment. This will help them to develop better test cases which will catch errors in the code which may not otherwise be detected until the software goes into production."
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