"I strongly believe that the quality assurance organization should be involved in resolving production issues. There are several benefits to this. First, quality assurance will have a good perspective on the software since it spent time testing it. This can help to resolve the production issue quicker and with fewer resources. Additionally, by helping to resolve production issues, the quality assurance team will become more familiar with the production environment. This will help them to develop better test cases which will catch errors in the code which may not otherwise be detected until the software goes into production."
