QUESTION 19 OF 45

What is the difference between a customer and a patient?

This is a hot topic for many healthcare professionals. Some think a patient is a patient and never a customer, while others think a patient is a customer because money is made off of them. A good answer to this question is that healthcare professionals see a person,
making them a patient. But, they are still customers because they are paying for a service, and you need to provide excellent customer service to keep them happy and continue to use your services.

"The definition of a patient is 'one who suffers.' So, when a person comes to see me, they become my patient, but they are also a customer because they are using my services and have the ability to choose between other Optometrists and me. So, I need to do everything I can to provide excellent customer service to my patients so they will continue to use my services."

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Optometrist Mock Interview

What is the difference between a customer and a patient?

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45 Optometrist Interview Questions & Answers