Optometrist Mock Interview
Practice 45 Optometrist interview questions covering clinical scenarios, patient care, and diagnostic expertise.
Question 19 of 45
What is the difference between a customer and a patient?
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
This is a hot topic for many healthcare professionals. Some think a patient is a patient and never a customer, while others think a patient is a customer because money is made off of them. A good answer to this question is that healthcare professionals see a person,
making them a patient. But, they are still customers because they are paying for a service, and you need to provide excellent customer service to keep them happy and continue to use your services.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"The definition of a patient is 'one who suffers.' So, when a person comes to see me, they become my patient, but they are also a customer because they are using my services and have the ability to choose between other Optometrists and me. So, I need to do everything I can to provide excellent customer service to my patients so they will continue to use my services."
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