Optometrist Mock Interview
Practice 45 Optometrist interview questions covering clinical scenarios, patient care, and diagnostic expertise.
Question 35 of 45
Do you prefer calling a person that schedules an appointment with you a patient or a customer?
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
This is a hot topic for many healthcare professionals. Some think that a person who makes an appointment is always a patient and never a customer, while others think a patient is a customer because they pay money for a service. A good answer to this question is that healthcare professionals see and treat a person, making them a patient. But, they are still customers because they are paying for a service, and you need to provide excellent customer service to keep them happy and continue to use your services.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"I prefer calling a person that makes an appointment to see me a patient. When a person comes to see me, they become my patient, but they are also a customer because they are using my services and have the ability to choose between other Optometrists and me. I always do everything I can to provide excellent customer service to my patients so they will continue to use my services."
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