Tell me about a time you had to communicate bad news to a patient or family member. How did you effectively communicate that news?

"As a pediatric nurse early in my career, my physician received lab results from a young patient found to have a brain tumor. When the patient and family were called in for their consult, the physician and I were both in the room when the news was delivered. In that situation, it is hard not to break down in tears with the family but I knew that they were looking at me to be a person with strength and to have answers to their questions. The physician and I were able to walk them through their next steps and options moving forward with their child's diagnosis and they truly appreciated that."

Prior to your interview, think back to a time when you had to have a difficult conversation. Talk openly about what made the communication difficult and how you prepared and ultimately delivered the communication. To really sell yourself in your ability to handle delivering bad news to the families of NICU patients, talk about your ability to understand their perspective and that you are open and available for questions from the family.

"While I haven't had to do this yet in my career, I know the time will come. My communication style is compassionate but straightforward. I find that being direct is best, so patients can easily understand what to expect regarding treatment, care, and potential outcomes. When patients know what to expect, they tend to be calmer and have realistic expectations. I would provide opportunities for patients and families to ask questions and to provide education where possible and bring in additional support when needed."