"Everyone has a unique personality and disposition, and sometimes it's just the situation someone is going through that impacts their mood, so I never take it personally. If a patient is resistant to an idea, I try to find out what it is about my suggestion that they are feeling negative about, and I ask for their input and try to get them to participate in the solution process. I find that including them in the process and valuing their input and thoughts sometimes de-escalates or often even inspires more collaboration. I find that if someone is regularly negative, I don't let it impact me or how I respond, but rather I keep encouraging them and remaining positive in the hopes it's contagious!"