QUESTION 16 OF 29

How do you build trust and rapport with patients or clients?

As a physiotherapist with the NHS, you must be able to build and maintain relationships with your patients. Patients may be nervous or reluctant to work with you, especially if they have recently received a new diagnosis that requires significant lifestyle changes or even if it's just hesitation to try something new. Consider soft skills that would be helpful in this role, like actively listening, being empathetic, encouraging, self-aware, collaborative, and compassionate. Demonstrate ways that you go about gaining the trust of your patients.

"I don't go into an assessment or conversation with a know-it-all or condescending attitude. I demonstrate my genuine care and interest in patients by listening to them to understand their goals, obstacles, and concerns to gather the information I need to help them create a treatment plan. I view myself as a coach and take an encouraging, reassuring approach with my patients. Showing my patients that I value their success as much as they do, demonstrates that I"m invested in them and here to support them. I check in with them often, always follow up, and follow through on my commitments to my patients."

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NHS Band 5 Physiotherapy Mock Interview

How do you build trust and rapport with patients or clients?

Unlock all 29 NHS Band 5 Physiotherapy questions

29 NHS Band 5 Physiotherapy Interview Questions & Answers