What do you do to ensure consistency across ICT development, quality, and production environments?

One of the most important aspects of an ICT environment is consistency. Any inconsistencies create problems that are difficult to resolve. The result of this is higher costs or less reliable telephony and information networks. The interviewer will ask this operational question to ensure that you are aware of the importance of consistency and have methods that you use to ensure it.

"Consistency in an ICT environment is critical, and it's one of the items I am constantly addressing. The best way to ensure this is to document everything. Having a standard set of procedures, technology standards, up to date documentation, and accurate and current training all contribute to a consistent and stable environment."