"I am a calm and communicative person. The ability to stay calm when things get tough is my best asset. I can listen to patients and create follow up plans accordingly. I can also listen to distressed patients and answer their questions and concerns in a calm manner. For instance, I had an older woman come in really worried about her grandson who she thought has some kind of a heart disease since he was adopted and was always running out of breath and tired. The cardiologist had referred her to us to run a genetic panel because she did not have any medical history on him. I stayed calm and told her that we would do everything in our power to find the defect and hopefully get her an answer."