"First and foremost I would make sure that the patient understands that just because they have the gene they might not necessarily pass it on or have the phenotype for it. I would first offer them a glass of water and assure them that whatever happens I am here for them. I would then read the results slowly so that I give them time to process what I am saying. Then, I would offer to answer any questions or clarify anything they want. If the customer was especially antsy I would stay with him or her and tell them that everything will be okay. I would also schedule follow up appointments."