QUESTION 22 OF 35

You are working on a project and have a client that is angry with you. How would you handle this situation?

The interviewer asks this question to gain insight into your conflict resolution and customer service skills. The interviewer wants to hear that you remain calm when faced with an angry client and take appropriate measures to resolve the conflict. They want to hear that you listen to the client and do everything possible to provide exceptional customer service while remaining professional. If hired, you will represent the company, and the interviewer wants to see that your values match theirs.

You want to avoid responding in a way that shows you have a temper or do not care if a client is angry. You also want to avoid saying you would ignore the client or have them speak with someone else. The interviewer wants to see that you can diffuse situations with an angry client.

"If I had an angry client, I would stop what I was doing and ask them what is wrong. I would calmly listen to what they have to say, let them know I understand why they are mad and offer a solution to their problem. I would not leave the situation or get back to work until the issue was resolved."

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Excavator Mock Interview

You are working on a project and have a client that is angry with you. How would you handle this situation?

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35 Excavator Interview Questions & Answers