Telephone Interview Questions
Master 30 telephone interview questions covering communication skills, etiquette, and customer interaction scenarios.
Question 28 of 30
When was the last time you helped out a coworker?
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Example Answer
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I will often jump in to help a coworker navigate our software or find a file that they need. I am known as the 'go-to' person in our office for small technical glitches as well. I am tech savvy, and if we don't need the IT department for specific fixes, I am happy to help a coworker avoid that."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I recently took a team member under my wing after he asked me to be his mentor. He is craving growth in his career and is seeking out both professional and personal development opportunities. I meet with him once per week, for one hour, and give him small assignments and tasks to complete. It's been a rewarding experience for both of us."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Just this week I helped a coworker write some sales copy for a client. She was feeling a bit stuck so we had a 30-minute brainstorm to get her mojo flowing again. I found it fun to help, and the client was thrilled with her final delivery."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I helped a coworker to ring in a refund for an irate customer yesterday. She was nervous because the customer was a bit intimidating and I could tell she needed my help. I kept the customer occupied in conversation while she performed the refund on our point of sale. She thanked me later for noticing her need and jumping in. That's what teamwork is all about, and I know she would do the same for me."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Last month I helped one of our newer sales reps to hit her monthly sales target. She was still in the onboarding process, and I felt that her sales numbers were a bit too high considering she was still in training. I approached our boss and proposed that I take over 25% of her sales numbers so that she could better focus on learning her sales script and getting to know her surroundings and client base. Our boss agreed to the plan, and we all finished the month strong."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"One of our teachers was retiring this year, and she was finding the workload to be a bit overwhelming. I offered to help her with the end-of-year marking, and she agreed. She certainly earned the extra help after 40 years of teaching! We formed a great friendship over the years together because we made a habit of lending a hand to one another on a regular basis."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to see how far back you need to reach, to answer this question. Are you a highly collaborative person, or do you spend most of your day with your head buried in your work and not looking for opportunities to be a team player? Big or small, quickly think of a time when you assisted someone else, helping them to be successful in their role.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Just yesterday I noticed a junior accountant struggling with one of our SAP modules. He agreed to my help, and I spent my lunch hour walking him through the program and training him on shortcuts. It felt great to assist!"
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Anonymous Answer
The last time I helped a co-worker was toward the end of my internship when a new assistant was hired into the SCE office. It was close to the housing lottery/selection, so I was helping her answer students' questions.
Alexandra's Feedback
This is a good example. I recommend elaborating on your example. What action did you take and what was the impact?
Anonymous Answer
I help my co-workers daily. I am the most experienced real estate person on my team. As a result, my co-workers and even senior managers come to me daily with questions on how to negotiate deals or to discuss broad strategy. I have an open-door policy and am known as a colleague who is happy to help co-workers.
Rachelle's Feedback
It's great that you help out on a regular basis! When approaching situational based questions (IE: When did you...Tell me about a time when...) be sure to tell a clear story using the STAR method whenever possible (Situation, Task, Action, Result).
Anonymous Answer
In this sprint, I helped the new developer who joined our team to understand the flow of one of our projects before starting a pair of programming with him to implement one of the tasks related to this project.
Cindy's Feedback
Good. The question is seeking information about how you contribute to the team by asking for a recent example. You may want to add more detail and narrate the need for help, and what the ultimate result was.
Anonymous Answer
In my most recent role, I reached out to a program manager when I heard him struggling with an email to a customer and helped him with his vocabulary and grammar. For the hour I spent fixing his email, he helped me soon after that with getting important product requirements from the customer.
Cindy's Feedback
That's great! Using your skills to help a coworker is a great example of teamwork.
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