"Two of my team members were in a feud over a process that they were both misinterpreting. Normally, I do not get involved in the smaller conflicts as I believe that grown adults can iron things out without mediation, for the most part. This event was different. I called a meeting between the three of us and let them know they were both incorrect. They were a bit embarrassed about the whole event and allowed me to re-train them in the process, the correct way."

"We have two content writers with very different styles. They are both very talented, but their techniques often don't work well within the same campaign. They were recently forced to work together on a significant campaign we had on the go. They ended up in a huge fight, insulting each others' writing style, and more. I jumped in and mediated the situation, complementing them on their methods, and suggesting ways that their techniques could complement each other. I think that seeing the possibilities through the eyes of an outsider was helpful to them and they delivered a fantastic product."

"We recently had two employees fighting over a customer. One associated insisted they greeted them first and the other insisted they did not poach. To solve the issue, I split the commission between the two of them. Neither was happy about the situation, but it made them more aware, moving forward, of the whereabouts of their customer."

"Salespeople can sometimes be a bit ego driven because we are competitive by nature. I had a couple of sales reps who were arguing over which territory a certain client belonged. The client had an office in each of their territories, so they both wanted the client. I suggested that the sales rep who had the company's HQ in their territory should take both offices. Problem solved!"

"We have a pretty cohesive faculty, so arguments don't happen in our team. If a situation between colleagues were to occur, I would be the mediator by nature. I am a calm person and can think outside the box when it comes to problem-solving."

When cooperating with groups of people from different backgrounds and various work styles, conflict is inevitable. Think of an example of when your team experienced a conflict. Be sure to highlight how you skillfully handled these conflict issues.

"One of the employees on my team was due to present at an industry conference, but he fell behind and couldn't put everything together in time. Everyone on our team was disappointed in his lack of commitment, and many people were upset with him. I was not scheduled to present, but I stepped in to cover for him. This situation meant I had to rearrange my schedule, cancel meetings and postpone a lunch event, but my company needed this presentation to be successful. I will always go above and beyond for my team, even when it isn't the most convenient."