32 The Warehouse New Zealand Limited Interview Questions & Answers
Below is a list of our The Warehouse New Zealand Limited interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. How do you like to be recognized for your accomplishments?
How to Answer
The management team at The Warehouse works hard to nurture a positive work environment and strong team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
Written by Jordan Henry
2. How do you handle situations that could cause you to be late or miss work?
How to Answer
Promptness is an important quality for employees at The Warehouse. Make sure that the interviewer knows that you plan for bad weather, traffic, and any other situation that could make you late for work. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that affect arriving to work on time.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late. Winters here can make travel tricky, so I always make sure to give myself extra time if there's snow or ice."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."
Written by Jordan Henry
3. Do you have reliable transportation?
How to Answer
If you are offered a job at The Warehouse, it's important that your managers can count on you to make it to work consistently and on time. Talk to the interviewer about your transportation plans, whether that includes driving, walking, taking public transit, or biking.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I take public transit and find it to be very reliable. I always plan for unexpected delays and taken an earlier bus if I know it's a heavy-traffic day or there's bad weather. I always make sure to arrive at least 5-10 minutes early for my shifts."
Written by Jordan Henry
4. What do you hope to learn from this job at The Warehouse New Zealand Limited?
How to Answer
Sales associates at The Warehouse have the opportunity to learn a wide range of skills. Share what you are looking to get out of your experience at The Warehouse. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in communication as well as learn more about running a store -- someday, I would love to work my way to becoming a store manager or opening my own small retail business."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."
Written by Jordan Henry
5. How do you feel about performance incentives?
How to Answer
Performance incentives can be very motivating, and you may have the opportunity to take advantage of such incentives at The Warehouse. Talk to the interviewer about your feelings regarding performance incentives.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I think performance incentives are a great idea -- they keep me motivated to do my best work, and I like knowing that I'm a part of ensuring that our team stays on top of our KPIs. I'm extremely motivated by being rewarded for my successes."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I've never worked in a position that offers performance incentives, but that's never stopped me from staying motivated. However, small perks are always nice to have!"
Written by Jordan Henry
6. What are your salary expectations?
How to Answer
Do some research to determine how you can expect to be compensated at The Warehouse, and use your current earnings to discuss your expectations. Be open and honest. Transparency is the best choice when salary based questions arise.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I currently make $15 per hour and generally work between 25 and 35 hours per week. I'm hoping to stay in the same range or slightly higher."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I currently make minimum wage, and I'm happy to begin a position at The Warehouse in that same range. I'm hopeful that my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does The Warehouse offer any merit-based bonuses or pay scale increases?"
Written by Jordan Henry
7. How can The Warehouse New Zealand Limited motivate you on the job?
How to Answer
The management team at The Warehouse wants to know how best to motivate every member of their team. Talk to the interviewer about the variety of ways in which you find motivation on the job.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition for me as well."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Written by Jordan Henry
8. Describe to me your ideal employer.
How to Answer
A job search isn't just a one-sided hunt. You must also feel as though a position at The Warehouse is a good fit for you. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"My ideal employer is one who brings charisma and passion to their work. I work best with organizations that encourages learning and promote their employees based on performance."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."
Written by Jordan Henry
9. We need reliable people on our team at The Warehouse New Zealand Limited. How many days were you absent from work last year?
How to Answer
Being an employee at The Warehouse means being reliable and consistent. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. You can be honest about a time you had to miss work; be sure to mention that you followed all of the protocols for calling off of work.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I know that my coworkers and managers rely on every team-member to show up for their shifts on time and prepared to work -- if one person doesn't show up, that means everyone else has to work harder. I've never missed work without a good reason, and I always make sure to call in with plenty of advance notice so that my managers and coworkers are prepared to cover the shift. I've never had an unexcused absence from work."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected. When I got the flu last year and had to miss three days of work, I made sure to notify my managers as soon as I could, and I brought a doctor's note with me when I returned to work."
Written by Jordan Henry
10. What type of work environment do you dislike working in?
How to Answer
Your interview will help you determine if the work environment at The Warehouse is right for you. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Make sure you're familiar with the environment at The Warehouse.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I can be productive in most work environments, so long as the energy is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."
Written by Jordan Henry
11. Personality fit is important to us at The Warehouse New Zealand Limited. How would you describe your personality?
How to Answer
When you work at The Warehouse, you are one part of a larger team, and your personality will play a role in whether the interviewer believes you would be a good fit for that team. Describe your personality traits -- such as introverted, friendly, or confident -- as opposed to your character traits -- such as honest, hard-working, or reliable.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I'm a confident communicator, and I'm very friendly! I love engaging new people in conversation. My last boss, Marisol, always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."
Written by Jordan Henry
12. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
The environment at The Warehouse is fast-paced; though supervisors have the best intentions, some information may fall through the cracks. Describe your communication preferences and tell the interviewer how you have handled interactions with supervisors in the past.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Written by Jordan Henry
13. What type of manager brings out the best in you?
How to Answer
Managers at The Warehouse work hard to ensure a healthy team, which starts with supporting individual associates. The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well-versed in."
Written by Jordan Henry
14. Why is this job with The Warehouse New Zealand Limited right for you at this time in your career?
How to Answer
A sales position at The Warehouse will provide you with plenty of benefits in the present while allowing for opportunities to move up in the company in the future. Discuss with the interviewer why you are looking to make a change and how this particular role fits well with the changes that you want to make. Be thoughtful and draw upon the research you have done on the company.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, especially at this point in my career, because it offers an opportunity for me to utilize my recent education in Communications while giving me an opportunity to advance in my management skills."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for The Warehouse because of the flexibility you offer students, as well as the growth potential."
Written by Jordan Henry
15. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
Retail environments like The Warehouse may offer opportunities for friendly competition with your coworkers. Tell the interviewer about your experience in competitive environments, whether you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"My current sales position is highly commission-based, so my colleagues and I are quite competitive. Even when we're competing, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"Last year I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so our monthly sales contests really motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Written by Jordan Henry
16. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
The most successful organizations are always growing and adapting to better serve their customers, and The Warehouse is no exception. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"When I began my most recent job at a family-run business, the owners operated based on trust and didn't have a loss prevention plan. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
Written by Jordan Henry
17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Most retail positions like sales associates at The Warehouse require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I am happy to offer a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry
18. At The Warehouse New Zealand Limited we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
At The Warehouse, going above and beyond for your coworkers and customers is essential. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her belongings. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Written by Jordan Henry
19. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
How to Answer
The Warehouse is dedicated to creating great customer experiences. If you have experience in the retail industry, walk the interviewer through your past jobs, and highlight your favorite and most challenging positions. If you don't have any retail experience, that's okay! You have likely gained the necessary skills in your other professional and personal relationships -- and you can let the interviewer know that you're excited to make the transition to retail.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"While I haven't yet worked in the retail industry, I'm excited to get started! I love learning new things, especially when it comes to working with and serving other people. In college, I worked in a writing lab where I helped younger students correct their essays and prepare for English exams. That job was really challenging, but I learned so much about listening, practicing patience, and helping frustrated students feel at ease. I think that experience set me up for success in the retail industry."
Written by Jordan Henry
20. Have you researched our company values? What makes you the best candidate for The Warehouse New Zealand Limited?
How to Answer
Having a knowledge of The Warehouse brand and customer is incredibly important -- any information you know about the company's values will set you apart from other candidates. Spend some time explore The Warehouse website and becoming familiar with their core values and mission.
Written by Jordan Henry on July 20th, 2018
Answer Example
"I have researched your core values online and appreciate that you put your customers first while empowering your employees at the same time. I think that I would be the best person for this job because I have a great appreciation for what The Warehouse is achieving in the retail marketplace."
Written by Jordan Henry on July 20th, 2018
21. You will be responsible for a large amount of cash and valuable merchandise at The Warehouse New Zealand Limited. What would your most recent employer say about your character and honesty?
How to Answer
Honesty is incredibly important when you are working in a retail environment like The Warehouse, where employees handle a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I would never steal from any store, especially my place of work! I know how important it is that my coworkers and managers can trust me with the store, merchandise, and cash. During my exit interview from my last job, my boss, Jacy, told me that she found me extremely trustworthy and would hire me again if I ever wanted to return to the company."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"My most recent team-leader, Monica, told me multiple times that she considered me to be a person of integrity and honest, which is feedback I really appreciated. I always want to be a person who my coworkers and employers can trust."
Written by Jordan Henry
22. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
How to Answer
Employees at The Warehouse must be adaptable and flexible. Assure the interviewer that you are a team player and would be willing to step in if your manager needed a shift covered at the last minute.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours, and I consider myself to be a team player."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I'm in a position right now where I have plenty of free time, and my schedule is very flexible. As long as I'm available, I'm always happy to cover a coworkers shift if they're unable to make it. In the past, I've also volunteered to stay past my shift to help cover shifts that coworkers didn't show up for, and I'd almost always be able to do that at The Warehouse as well."
Written by Jordan Henry
23. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
How to Answer
In a service-focused job like a sales position at The Warehouse, you will likely encounter customers who make your job less than pleasant. Retail and customer service-based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Written by Jordan Henry on July 20th, 2018
Answer Example
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."
Written by Jordan Henry on July 20th, 2018
24. Tell me 3 qualities you possess that make you a strong fit for this position with The Warehouse New Zealand Limited.
How to Answer
Before your interview, take some time to find out more about what The Warehouse looks for in an employee, and find ways to honestly demonstrate how you meet those needs. For instance, sales floor team-members at The Warehouse must 'like working in a fast-paced environment and getting the job done on time, without compromising service standards' and who 'know teamwork is the key to getting things done and enjoy learning new skills.' Describe how you are uniquely suited for some of the job requirements.
Written by Jordan Henry on July 20th, 2018
Answer Example
"Janessa, my team leader at my former job, recently told me how much she appreciated my hard work and my willingness to do tasks that other team members weren't excited about, like taking out the trash or volunteering for early-morning inventory shifts. I have a generally sunny disposition, and I love meeting new people -- so connecting with customers would come naturally to me!"
Written by Jordan Henry on July 20th, 2018
25. At The Warehouse New Zealand Limited we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
Many seasonal or entry-level employees at The Warehouse go on to explore other career options such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I would be very excited about obtaining a role in leadership within The Warehouse in the future. I'm confident that you'll find that my hard work, attention to detail, and strong communication skills will make me well-suited for a leadership position in the future as you feel I'm ready to take on more responsibility."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I have been in an unofficial leadership role for the past three years of my career, so I think that a management role with The Warehouse would be a great next step in my career."
Written by Jordan Henry
26. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
How to Answer
If offered a position at The Warehouse, you may be asked to contribute to the design or construction of store displays. Do you have examples of displays that you have created? Do you have unique ideas that you can share with The Warehouse in regards to their current merchandising? Let the interviewer know if you are interested in creating displays and if you have any special skills to contribute to their design or construction.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase, and I'm eager to learn more! The displays I have seen in your stores are fascinating, and I would love to be a part of those creative projects."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."
Written by Jordan Henry
27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
How to Answer
At The Warehouse, it's important that customers know who to turn to if they have questions about a product or need help finding an item -- and uniforms help accomplish that goal. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at The Warehouse New Zealand Limited and see that it adds a strong level of professionalism."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I think that uniforms are a great way to provide a feeling of unity in the workplace, and it makes getting ready for work that much easier! May I see what your uniforms look like?"
Written by Jordan Henry
28. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
How to Answer
Strong math skills will be an asset in your position at The Warehouse. Assure the interviewer that you are comfortable with the skills associated with math-related tasks.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I did very well in math during high school and am comfortable with the math required to accept cash, balance a cash float, and perform inventory-related tasks."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Written by Jordan Henry
29. We have a strong employee honesty program in place at The Warehouse New Zealand Limited to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
The Warehouse takes loss prevention and employee theft very seriously. Loss prevention initiatives are an important part of ensuring that The Warehouse stays competitive in their market. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I once had a coworker who asked me to help him steal, and it was so uncomfortable! I would never steal anything for any reason, so it was easy to say no to him. Even though it was hard to go to my manager and know that my coworker would probably be fired, I knew I had to do the right thing. What is the process for those kinds of situations at The Warehouse?"
Written by Jordan Henry
30. At The Warehouse New Zealand Limited we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
How to Answer
As an employee of The Warehouse, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I know that return policies are set for a reason, and being a good team-member means abiding by all of the rules and policies of the company. I've been in situations in the past where customers were angry with me about a policy I had no control over; when that happens, I just have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with the company's policies."
Written by Jordan Henry
31. What do you know about The Warehouse New Zealand Limited? Why do you want to work for us?
How to Answer
It's important that you understand the mission and aesthetic of The Warehouse. Spend some time on their website, take a look at their different departments and offerings, and get a feel for their brand. Interviewers will be impressed with any knowledge you have about their seasonal promotions and ongoing events. What did you find in your research that made you excited to work for The Warehouse New Zealand Limited?
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I have researched The Warehouse a great deal and am very happy with the positive reviews I came across, online. I would love to work for a company with such a great reputation."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I want to work for The Warehouse because I shop here all the time. I love your products, and your company culture seems great too."
Written by Jordan Henry
32. The Warehouse New Zealand Limited puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
Like most retail environments, The Warehouse competes with other companies in their industry -- which means that business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.
Written by Jordan Henry on July 20th, 2018
1st Answer Example
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
Written by Jordan Henry on July 20th, 2018
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. If I'm in the middle of a task and a customer interrupts me with a question, I always stop what I'm doing and make sure I do all I can to help them before returning to my task."
Written by Jordan Henry