QUESTION 9 OF 33

What are your thoughts on web-based, click to chat support solutions?

Whenever you are asked your opinion on an industry-related topic, you should try to be honest but positive at the same time. Whether you like web-based, click to chat support solutions or not, you should be focusing your answer on why you think they may be helpful. If Tech Mahindra offers a service like this you should also ask them an insightful question about that service.

"I have heard mixed reviews from customers on this type of service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this type of solution?"

"Personally, I like the idea of click to chat support solutions so long as they don't become 'spammy.' The placement of the pop-up box should be convenient, and they should be personalized, so they do not appear to be a templated after-thought to the end-user."

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What are your thoughts on web-based, click to chat support solutions?

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33 Tech Mahindra Interview Questions & Answers