RingCentral Mock Interview
Practice 31 RingCentral interview questions covering cloud communications, SaaS sales, and technical troubleshooting.
Question 14 of 31
Excellent customer service is very important to us at RingCentral. How do you handle challenging customers?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know that you remain professional, helpful, and calm when dealing with customers of all kinds. If you can, give a specific example of a time when you successfully assisted a challenging customer.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As a Telecommunications Specialist, I'm often called out to assist customers who are frustrated, disappointed or angry due to equipment failure. In these situations, I always listen first, then validate the customer's feelings before jumping to solutions. Technical disruptions can be frustrating, and I want them to know I am on their side. Once the customer feels heard, I then begin troubleshooting the issue and working to resolve it. I won't leave a service call until I know the customer is delighted."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Challenging customers are present in any industry, and I have experienced a wide range of them in my career, so far. I find that upset customers just feel like their problems are not heard. By offering an empathetic ear to their situation, I can usually diffuse the situation immediately. I will ask them what they feel a suitable solution is and then provide that solution, or as close to it as possible."
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