Republic Services Mock Interview

Practice 27 Republic Services interview questions covering safety standards, operational efficiency, and customer service excellence.

Question 11 of 27

To help determine your qualifications for this role here at Republic Services, please dive into your background in customer service. Do you have any direct experience in training others in customer service?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Consulting in customer services can vary greatly from industry to industry and organization to organization. This is no different than consulting for Republic Services. To get a better feel for your resume and your experiences, your interviewer is looking to hear about your experiences first-hand during your interview. Most importantly, to gauge your direct experience that will translate well to a consultant role, talk about your experiences in training others in sound customer service techniques and policies.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"As you can see from my resume, my career in customer service started in college while working toward my undergraduate degree. Working for a large call center, I learned the importance of listening to customers and solving their issues creatively. Following college, I started in retail management with a large clothing store. Since being in that role for over 12 years, not only have I spent extensive hours training staff on customer experience, handling adversity and other subjects of the like, I've also helped create and implement successful training programs in these areas. My experience there could prove to be a big asset here at Republic Services."

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27Republic Services Interview Questions & Answers

1.A long-lasting career with Republic Services requires an ability to work on your feet for long periods of time. Do you see this as an issue for yourself as you pursue this position?

2.Talk about a time you had to work with a very difficult person. What was the situation and how did you handle it?

3.What do you believe to be the number one quality that most influences the overall customer experience?

4.The customers here at Republic Services depend on us to be dependable on a day to day basis. If we hire you, how can we be sure that you will be a reliable employee?

5.If you are hired for this position here at Republic Services, what do you think the biggest hurdle for you would be from the start?

6.What roles are you comfortable assuming in working as part of a larger team?

7.At Republic Services we have many local competitors. In your opinion, what makes us stand out from the crowd?

8.What are some of the bigger energy sustainability projects that you've been a part of during your career or training?

9.Strong time management is important at Republic Services. How do you manage your time, even on the busiest days?

10.Tell me about a time when you used good judgement and logic to solve a problem.

11.To help determine your qualifications for this role here at Republic Services, please dive into your background in customer service. Do you have any direct experience in training others in customer service?

12.We have a wide range of services at Republic Services. Have you ever used any of our services?

13.Customer service is our top priority at Republic Services. What is your customer service philosophy?

14.Due to the nature of Republic Services business and services we may ask that you complete a full background check. Are you willing to comply?

15.Here at Republic Services, customer service is a priority because we are in a very competitive industry. How would you handle a customer that was upset with the work you provided or the company in general?

16.Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Republic Services?

17.Part of our work here at Republic Services entails obtaining buy-in from clients on energy conservation. How would you sell energy conservation ideas to clients?

18.A key component to success here at Republic Services is building solid relationships with new clients. How do you effectively get to know new people and lay the groundwork for a long lasting relationship?

19.In what ways would our clients here at Republic Services benefit from your knowledge and services?

20.Working with our clients here at Republic Services often involves some initial conflict with our clients. How would you rate your ability to handle conflict or disagreements in the workplace?

21.At Republic Services, safety is a top priority in all of the work that we do. Walk me through how you prioritize safety in your work.

22.Talk about a time that you successfully educated another individual or group in your area of expertise. What made your educational experience effective?

23.Would you say that you are a goal oriented person on the job? Why would you say that?

24.What importance do you feel that policy plays in the customer service experience? Do you have experience writing customer service policies?

25.What types of training and experience do you have in operating heavy equipment?

26.Talk about a time that you utilized a creative solution to help with an environmental issue on the job. What resources did you use to help make the creative solution a reality?

27.At Republic Services we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?