Give me an example of a time when you went above and beyond.

"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her work load so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

"Going above and beyond is what I do on a regular basis. I do not insist on sticking with "the usual" when it comes to the level of service that my clients receive. I will always lend a hand to my coworkers when they need it, and I offer up a smile even on the tough days."