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Petco Interview Questions

1. How would you ensure our customers at Petco, received the best service available while shopping for their pets?
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Petco is headquartered in San Diego, CA. The company has been in operation since 1965. Follow Petco on twitter at @Petco. Read about the company culture, corporate mission, and discover any job openings at Petco, by visiting their career page. If you need help finding more information about Petco, visit their website.

Petco Interview Questions

2 of 20

In your mind, what makes great customer service?

User Submitted Interview Answers

1.
I would great customers with a friendly face and ask them if they need any help finding anything, tell them my name, and ask them to let me know if there is anything I can do for them.
 
2.
Walking around the store and offering assistance. Always being available to help. Making sure all items are where they are supposed to be and in easy reach.
 

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Question
#3 of 20

We try to casually push products that we believe our customers would find useful, this is called upselling, could you do this?

User Submitted Interview Answers

1.
Yes, I believe that as long as I talk to the customer I would be able to upsell a product.
 
2.
Of course! I have a lot of experience upselling. I had to do a lot of it at my previous job. I find it easier to upsell to a customer when you actually take the time to casually talk with them and get to know them.. Find out their likes and dislikes.. or in this case their pets likes or dislikes.. and then offer them a product that you know they will benefit from in the future.
 

Question
#4 of 20

Tell me about the pets you own.

User Submitted Interview Answers

1.
I have a dog and a cat. The dog Bailey is a Papian Spitz, and my cat Cabella is a calico cat. She likes to go outside. Bailey likes to play ball.
 
2.
I dont have pets at the moment but in the future ill hope to have a pug and a scottish fold cat.
 

Question
#5 of 20

If a customer brought in a pet that would not stop barking, an obvious distraction for our customers, how would you handle that situation?

User Submitted Interview Answers

1.
From person experience I would assume the the animal is nerves and might not be accustomed to this type of environment so I might pick up ma treat or two carefully approach to avoid alarming said animal which might then led to more barking, start off with some baby talk fallowed by a little bit of petting than the treats.
 
2.
I would bring a treat for the pet and try to find out from the owner why the pet was unhappy.
 

Question
#6 of 20

If a customer brought in an untrained pet, and it had an accident on the floor, how would you handle it?

User Submitted Interview Answers

1.
I would do what all pet owners should do when the wee lamb has an accident, clean it up immediately.
 
2.
I would tell them it is ok and that i would clean it up.
 

Petco

PETCO Animal Supplies is a holding company for PETCO Animal Supplies Stores, which is the second-largest US retailer of specialty pet supplies. The company boasts more than 1,000 stores in all 50 states and the District of Columbia, making it the only pet store to cover the entire US market. The company is barking up the tree of rival PetSmart, which leads the market. PETCO Animal Supplies holding company was formed in 2005 to create a foundation for the firm's upcoming growth strategies. The holding company also changed the name of its oper...

Question
#7 of 20

Do you have a pet? Tell me about him or her?

User Submitted Interview Answers

1.
I have a hamster, his name is pepito I've had him since he was a pinky. He loves strawberry a and loves to laze around in his wheel.
 
2.
Yes I do, he is a wonderful, fat, fluffy black cat. For the most part he likes to lay around and be lazy but there are times when he runs around the house all crazy and is very playful.
 

Petco Pros

1. Working with animals all day; knowing that you are improving the life quality of every pet that visits; being able to see the results of your work March 12th, 2012

2. Petco offers a friendly enviornment and career advancements. April 2nd, 2012

3. Working with animals and providing them with love and care while they are waiting to be adopted. May 28th, 2012

Question
#8 of 20

How do you expect to make a difference at Petco?

User Submitted Interview Answers

1.
I expect to make a difference at Petco by providing excellent customer service and putting my all into everything I do.
 
2.
By doing the best I can to make the dogs and owners happy making the dogs look and feel their best and providing the best service possible I strive for perfection and I always do the best I can in all situations.
 

Question
#9 of 20

Tell me about your favorite pet?

User Submitted Interview Answers

1.
My favorite pet is my dog Oliver. He is a Puggle. I love cuddling with him and receiving kisses. He always makes me feel better when I am down.
 
2.
I love both of my pets equally. I have a German Shepard mix who is still a puppy and very clumsy named Lady. And a tabby cat named Dory. Both their names are from Disney movies.
 

Question
#10 of 20

Do you try to feed your pet a healthy diet?

User Submitted Interview Answers

1.
Yes i do i try to feed my puppy a bit of solid food and soft food to try an give him a litle of bith worlds i think that feeding the animals as close to natural is great for their health and keeps them happy.
 
2.
Yes always it is very importent to.
 

Question
#11 of 20

Why do you want to work at Petco?

User Submitted Interview Answers

1.
I enjoy working with animals and fellow animal lovers.
 
2.
I want to work here because I think it would be the perfect job for me a dog lover I would learn so much and become more independant working with the animals would just be the best though I know theres more to it that just bathing them theres also cleaning up after them and what not but I think it would be a great opportunity I want to make dogs look and feel their best by providing the bet service possible.
 

Question
#12 of 20

Is there an animal you would not be able to groom, for whichever reason?

User Submitted Interview Answers

1.
I have limited experience grooming I have only bathed and groomed my dogs though with proper instructions I think I could handle pretty much any dog.
 
2.
No, there are no animals I would not be able to groom for whatever reason.
 

Question
#13 of 20

If hired by Petco, what are your future plans with our company?

User Submitted Interview Answers

1.
Well at this moment im just looking for a career I really enjoy.
 
2.
I can see myself working her for a long time, and would be very interested in further training.
 

Question
#14 of 20

Have you ever cared for a lost animal, or volunteered at an animal shelter before?

User Submitted Interview Answers

1.
Yes, I volunteered at the Bedford shelter cleaning cat cages in high school.
 
2.
I have never volunteeered for an animal shelter before because i do not like seeing animals in that sort of enviornment where if they are not adopted they are uthinised.
 

Question
#15 of 20

Is there an animal you disslike?

User Submitted Interview Answers

1.
octopii. Otherwise only creatures that could poison me really
 
2.
No I am an animal lover. I have several animals myself.
 

Question
#16 of 20

When was the first time you groomed an animal?

User Submitted Interview Answers

1.
When I was a teenager or so, I had been bathing my dogs and cats, and helping a cat I had with treating their fleas, and I also shaved my dog with clippers in the summer a few times.
 
2.
The first time I groomed an animal was when i was really young. I have had pets all my life and being the youngest of my family, I was always the one to have to clean up after our pets and just overall take care of them. of course I couldn't be there financially but I loved taking care of my pets.
 

Question
#17 of 20

Have you had any training at a grooming school?

User Submitted Interview Answers

1.
No, I don't have any training at a grooming school as of now.
 
2.
No i have not but i am willing to learn.
 

Question
#18 of 20

Have you ever had an issue with a customer before, at any previous jobs?

User Submitted Interview Answers

1.
At the Western outlet I had a customer come in for an item that we hadnt recieved yet, I had to politely tell the frustrated customer when they could come back in for the item.
 
2.
I have had experiences with difficult guests before.
 

Question
#19 of 20

What is the best aspect of owning a pet?

User Submitted Interview Answers

1.
The fact that they are your family; few things in this world can compare to the love between a pet and their human.
 
2.
The unconditional love they show you, and that you can show it. they are really part of your family, they are not just a pet, I really consider my cat my son, not my pet.
 

Question
#20 of 20

Do you groom pets for family and friends?

User Submitted Interview Answers

1.
I own a maltese shitzhu and have recently been grooming him .
 
2.
I do on occasion. I am occasionally called to care for an animal when they are out of town, or to walk dogs. I have always groomed my own dogs and cats I've had my whole life, and kept them nice and clean and healthy.