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Petco Interview
Questions

32 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 32

In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

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Petco Interview Questions

  1. 1.

    In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

      If offered a position at Petco, you may be required to contribute to the design and construction of displays. Let the interviewer know if you have ever created a display or worked on a creative project. Maybe you have unique ideas that you can share about their current merchandising. Show the interviewer that you have noticed and appreciate the hard work that goes into making the store displays -- and let them know if you have any special skills to contribute to their construction or design!

      Jordan's Answer #1

      "I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase, and I'm eager to learn even more! The displays I have seen in your stores are fascinating, and I would love to be a part of those creative projects."

      Jordan's Answer #2

      "I believe that with some training, I could very easily create some attractive displays. I have a natural flair for creative work and look forward to exercising that."

  2. 2.

    What are your salary expectations?

      Do some research to determine what pay you may be able to expect from a position at Petco, and use your current earnings to talk about your expectations. Be open and honest. Transparency is the best choice when salary based questions arise.

      Jordan's Answer #1

      "I currently make $15 per hour and generally work between 25 and 35 hours per week. I'm hoping to stay in the same range or slightly higher."

      Jordan's Answer #2

      "I currently make minimum wage and am happy to begin a position at Petco in that same range. I'm hopeful that my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does Petco have any merit-based bonuses or pay-scale increases?"

  3. 3.

    How do you handle a situation where your supervisor does not properly communicate information to you?

      Retail organizations like Petco are fast-paced; though supervisors have the best intentions, some information may fall through the cracks, or your managers may not always communicate with you in a way that you prefer. Describe your communication preferences and tell the interviewer how you handled a supervisor who communicated with you in a way that didn't match those preferences.

      Jordan's Answer #1

      "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."

      Jordan's Answer #2

      "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."

  4. 4.

    Tell me about a time when you made a suggestion requesting change in an organization.

      The most successful organizations are always growing and adapting to better serve their customers, and Petco is no exception. As a retail associate, you'll need to be adaptable -- but you may also have ideas for how to more efficiently complete tasks or how to make an existing system even better. The interviewer wants to know that you are confident in expressing your opinions to your team leaders and handle rejection of your ideas respectfully.

      Jordan's Answer #1

      "Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."

      Jordan's Answer #2

      "When I began my most recent job at a family-run business, the owners operated on trust and didn't have a loss prevention plan. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."

  5. 5.

    Do you have reliable transportation?

      If you are offered a position at Petco, they want to know that you'll be able to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether you intend to drive, walk, take the bus, or ride your bike.

      Jordan's Answer #1

      "I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."

      Jordan's Answer #2

      "I take public transit and find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm that stalled all of the employees' commutes -- including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  6. 6.

    In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

      Strong math skills are an asset in any retail based role, and a customer associate at Petco is no exception. Assure the interviewer that you are comfortable with the skills associated with math-related tasks.

      Jordan's Answer #1

      "I did very well in math during high school and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."

      Jordan's Answer #2

      "My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."

  7. 7.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

      Retail jobs like a position at Petco require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

      Jordan's Answer #1

      "I am happy to work within a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."

      Jordan's Answer #2

      "I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."

  8. 8.

    Have you researched our company values? What makes you the best candidate for Petco?

      Knowing about the Petco brand and customer is incredibly important -- any information you know about the company's values will work to set you apart from other candidates. Spend some time exploring the Petco website and becoming familiar with their core values and mission statement: 'Healthier Pets. Happier People. Better World.'

      Jordan's Answer #1

      "I've been a long-time shopper at Petco, and I love that they describe their dedication to making pets happy and healthy as an 'obsession' -- I'm obsessed with keeping my cat, Raquel, happy and healthy, and I'm excited to support a company like Petco, both as a customer and an employee."

      Jordan's Answer #2

      "I first learned about the Petco Foundation a couple of years ago, and that's when I started doing my pet-supply buying exclusively at Petco. I've volunteered at my local animal shelter for years, and Petco's adoption events have saved dozens of pets' lives just from my shelter since I started volunteering."

  9. 9.

    What type of manager brings out the best in you?

      Managers at Petco work hard to ensure a healthy team, which starts with supporting individual workers. Show the interviewer that you are self-aware and understand the type of manager or employer that brings out the best in you, whether that's a close working relationship with plenty of accountability or a more hands-off approach where you have more autonomy. If you're not sure about your preference, try to make your answer as open as possible.

      Jordan's Answer #1

      "I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"

      Jordan's Answer #2

      "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."

  10. 10.

    At Petco we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

      Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Many seasonal or entry-level Petco employees go on to become department leads, store managers, or even higher roles at the company. Talk to the interviewer about any interest you have in gaining a leadership role down the road and what your future goals are at Petco.

      Jordan's Answer #1

      "I would be very excited about obtaining a role in leadership within Petco in the future. I'm confident that you'll find that my hard work and attention to detail will make me well-suited for a leadership position in the future as you feel I'm ready to take on more responsibility."

      Jordan's Answer #2

      "I have been in an unofficial leadership role for the past three years of my career. I think that a management role with Petco would be a great next step in my career."

  11. 11.

    How do you like to be recognized for your accomplishments?

      Your potential future managers at Petco will be focused on nurturing a positive work environment and strong team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions? You can include examples of how managers or team leaders have recognized your accomplishments in the past.

      Jordan's Answer #1

      "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."

      Jordan's Answer #2

      "As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."

  12. 12.

    How do you handle situations that could cause you to be late or miss work?

      When you're a member of the Petco team, promptness is important -- your coworkers are relying on you to be on time and ready to start work. It's always better to be a few minutes early for a shift so you can be ready to pick up where another team-member left off as their shift ends. Make sure your interviewer knows that you are proactive and that you can handle the stress of unexpected situations.

      Jordan's Answer #1

      "I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Cincinnati winters can make travel hard, so I always make sure to give myself extra time when there's snow or ice."

      Jordan's Answer #2

      "I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but sometimes unforeseen circumstances can arise. When being late is unavoidable, I immediately call the store to let my manager know I'm on my way and apologize for inconveniencing the team."

  13. 13.

    What do you hope to learn from this job at Petco?

      Employees at Petco have the opportunity to learn a wide variety of skills, including communication, multitasking, and teamwork, among other things. Share what you hope to get out of your experience at Petco. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.

      Jordan's Answer #1

      "I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to become a store manager or open my own small retail business."

      Jordan's Answer #2

      "I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow and my sales skills as well."

  14. 14.

    How do you feel about performance incentives?

      Performance incentives can be very motivating, and you may have opportunities to earn such incentives as an employee at Petco. Talk to the interviewer about your feelings regarding performance incentives.

      Jordan's Answer #1

      "I think performance incentives are a great idea -- they keep me motivated to do a great job, and I like knowing that I'm a part of ensuring that our team is on top of our KPIs. I'm extremely motivated by being rewarded for my successes as an individual and as a team."

      Jordan's Answer #2

      "I've never worked in a position that offers performance incentives, and I've never had trouble staying motivated. However, small perks are always nice to have!"

  15. 15.

    How can Petco motivate you on the job?

      The management team at Petco wants to know how best to motivate every member of their team. Talk to the interviewer about the variety of ways in which you find motivation on the job.

      Jordan's Answer #1

      "I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition for me as well."

      Jordan's Answer #2

      "I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."

  16. 16.

    Describe to me your ideal employer.

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  17. 17.

    We need reliable people on our team at Petco. How many days were you absent from work last year?

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  18. 18.

    What type of work environment do you dislike working in?

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  19. 19.

    Personality fit is important to us at Petco. How would you describe your personality?

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  20. 20.

    Why is this job with Petco right for you at this time in your career?

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  21. 21.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

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  22. 22.

    At Petco we like to hire strong achievers. Give me an example of a time when you went above and beyond.

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  23. 23.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

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  24. 24.

    You will be responsible for a large amount of cash and valuable merchandise at Petco. What would your most recent employer say about your character and honesty?

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  25. 25.

    In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

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  26. 26.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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  27. 27.

    Tell me 3 qualities you possess that make you a strong fit for this position with Petco.

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  28. 28.

    This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

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  29. 29.

    We have a strong employee honesty program in place at Petco to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

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  30. 30.

    At Petco we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

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  31. 31.

    What do you know about Petco? Why do you want to work for us?

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  32. 32.

    Petco puts customer service first. How do you ensure that you always put the customers' needs first?

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