We encourage innovation at Openreach. When have you created a new product or service?

"In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on service options. Our customer base responded very positively, and we kept the program running for a few years."

"In my current position, I create new products and services nearly every week! The most recent product that I created was X. Our customers received it well, and we are continuing to expand on the product now."