How do you respond to customer or client complaints?
If you are interviewing for a customer or client facing role, you want to show off your ability to deal with conflict and nurture client relationships. Give an example of a time you helped resolve a customer's issue.
"A customer called me very frustrated about a problem with one of our software products. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue."
"If faced with a customer complaint I would spend my time listening to their concerns. Usually, people simply want to be heard. If things escalated to the point where the customer became threatening, I would call a supervisor for help in handling the situation."
