Merck Mock Interview
Master 35 Merck interview questions covering pharmaceutical expertise, scientific innovation, and patient-centered values.
Question 21 of 35
What sources do you look to when you need to solve a complicated problem?
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Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
The interviewer wants to know that you can think outside the box or even ask for help when you are stuck on a complicated problem.
Maybe you look to a mentor or boss for advice. Perhaps you turn to handbooks, manuals, and systems for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues, or even a patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem.
Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"When faced with a complicated problem, I look to the resources that my current company has provided me. The answer is almost always in there. If it's a moral dilemma and not a knowledge-based dilemma, I ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"To solve a complex issue, I reach out to a manager or mentor from a previous role and ask how they've handled such issues in the past. I am always ready to dive back into our handbook, but these types of scenarios are often not covered there, which is why I value a human, experiential approach. I know that there are so many folks in the industry who have so much to teach me and have probably already "been-there-done-that," so I love to utilize them as a resource."
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