QUESTION 28 OF 30

Tell me about your formal customer service training.

Land O Lakes is customer-service centric in everything that they do; ensuring happy customers receive what they expect. Talk to the interviewer about any formal customer service training you have received. This training could be in the form of an onboarding plan, on-the-job training, coursework, or even books that you have read or podcasts you have tuned into. Show that you are keen on delivering exceptional service to Land O Lakes customers.

"Over the years I have given and received extensive customer service training. Currently, I train the basics of customer service excellence to our new hires. Additional coursework has included a few Dale Carnegie courses including 'How to Win Friends and Influence People in Business' and 'Attitudes for Service.'"

"I have not yet received formal customer service training; however, I have read many books and articles, and listen to a lot of podcasts geared to developing the right attitude for top-notch customer service. I have learned how to exude a friendly willingness in every customer interaction. This self-led learning has taught me about self-awareness and how to ask the right questions."

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Land O Lakes Mock Interview

Tell me about your formal customer service training.

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30 Land O Lakes Interview Questions & Answers