Land O Lakes Mock Interview
Practice 30 Land O Lakes interview questions covering agriculture, cooperatives, and brand stewardship.
Question 21 of 30
How would you react if a customer asked you about a Land O Lakes product and you were unsure of the answer?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
You will not always have the answer to every single product-related question at Land O Lakes. The interviewer wants to see that you are willing to find out what you need to while admitting when you don't have the correct response on-hand.
Show that you are an independent and confident thinker, able to find answers to questions on your own. Explain that you would take the time to find a solution, rather than saying 'I don't know.' You can also show the hiring authority that you are not too proud to ask questions of your co-workers when needed.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When a customer has a question that I cannot answer, my response is always, 'I am happy to find out!' In the food industry, factors such as ingredients and product offerings are always changing. I will research the answer, or ask a more tenured coworker before I give out incorrect information. I do embrace the opportunity to learn, and I like it when customers ask challenging questions of me."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If a customer asked a question that I was unsure of, I would be transparent and let them know that I would have to do some research and find out. I would make the customer feel great by reinforcing the fact that their question was in-depth and insightful. I would also thank them for asking a complex question and challenging me as a Land O Lakes ambassador. I have no trouble admitting when I don't know something. I would source the answer as quickly as possible by utilizing resources provided to me or asking a more experienced coworker."
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