How would you react if a customer asked you about a Land O Lakes product and you were unsure of the answer?

"When a customer has a question that I cannot answer, my response is always, 'I am happy to find out!' In the food industry, factors such as ingredients and product offerings are always changing. I will research the answer, or ask a more tenured coworker before I give out incorrect information. I do embrace the opportunity to learn, and I like it when customers ask challenging questions of me."

"If a customer asked a question that I was unsure of, I would be transparent and let them know that I would have to do some research and find out. I would make the customer feel great by reinforcing the fact that their question was in-depth and insightful. I would also thank them for asking a complex question and challenging me as a Land O Lakes ambassador. I have no trouble admitting when I don't know something. I would source the answer as quickly as possible by utilizing resources provided to me or asking a more experienced coworker."