QUESTION 15 OF 22

We value accountability at Keoghs. If a customer sent a formal complaint about an interaction with you, how would you handle it?

Keoghs' number one value in their mission statement is building long-term relationships with insurers. Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace to maintain a solid relationship with an upset client. Briefly explain to the interviewer that you will handle Keoghs customers with great care by being accountable and professional in your actions following a complaint.

"I understand that Keoghs has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."

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Keoghs Mock Interview

We value accountability at Keoghs. If a customer sent a formal complaint about an interaction with you, how would you handle it?

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22 Keoghs Interview Questions & Answers