Holt Renfrew Mock Interview
Practice 32 Holt Renfrew interview questions covering luxury retail expertise, client service excellence, and fashion industry knowledge.
Question 11 of 32
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Holt, Renfrew & Co., Limited."
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I think that foremost, it is important to make sure that the customer leaves happy regardless of the situation. I would try to validate why they are upset and do what is in my capacity to help. If it is out of my authority, I would ask a manager to get involved.
Rachelle's Feedback
You bring a level headed and professional approach to this hypothetical situation. Have you ever faced a scenario like this before? If so, take a minute to tell the story and discuss how you overcame the situation.
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