Freddie Mac Mock Interview
Practice 31 Freddie Mac interview questions covering mortgage finance, risk management, and regulatory knowledge.
Question 1 of 31
The clients of a financial firm like Freddie Mac can display a range of emotions when they work with our client services team. How would you handle a situation where a client was very angry?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Whether due to market volatility or a client feeling like they were ill-advised by an advisor, your job in a client-facing role will, at some point or another, lead you to have to deal with an irate client. Your interviewer will be looking to hear that you remain calm and focused on finding a resolution for the customer. If possible, use a specific example of when you had to do exactly this, emphasizing what you did to make the situation right for the client.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"As you can see from my resume, I've spent the last three years in customer service relations for a large insurance company. As you can imagine, a large majority of my customer interactions were with upset customers. I've been called names that I can't repeat here in this interview, and my key to working through these situations was to remain calm and not take things personally. Like the financial world, the insurance business is a life-altering experience, and a loss or damage to an item is very stressful. I try to put myself in the customer's shoes, see the situation from their perspective and do my best to ease the pressure. In this role with Freddie Mac, these same skills would be vital for me to find solutions or the right person to talk to if needed."
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