Freddie Mac Mock Interview
Practice 31 Freddie Mac interview questions covering mortgage finance, risk management, and regulatory knowledge.
Question 9 of 31
Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
While not all roles with Freddie Mac will be client-facing, some will require you to interact with clients daily. Regardless of which role you're applying to, a solid understanding of customer service and professionalism towards clients is expected. A key part of Freddie Mac's mission is the importance of serving their clients and ensuring that they are happy. As such, your interviewer wants to be sure that you have the skills to resolve client issues with ease.
In your answer, let your interviewer know that you can take ownership of any situation by talking about a specific time when you diffused a difficult situation with a client. Talk about the resources you used and your interpersonal skills that helped turn a potentially bad situation into a successful one.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"A couple of years ago, I was asked to work with a high-profile client as a portfolio advisor when he came to our firm. I was tasked with this as my CEO trusted I could handle what he felt could be a sticky situation. From my first meeting with the client, he demanded that we provide more returns than the previous firm he worked with, and he was rather rude to our front desk staff. My approach was to take the time to listen to his needs and speak to him about what our firm could provide. I laid out my experience and track record for him to help him build his trust in me. I knew that from now on, with this client, I would need to take time to walk through my decision-making processes for his investments, which he really appreciated. As of today, we are still working well together, and his wealth has continued growing."
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