QUESTION 11 OF 32

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."

"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Dunelm Group plc."

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Dunelm Group plc Mock Interview

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

Unlock all 32 Dunelm Group plc questions

32 Dunelm Group plc Interview Questions & Answers